Service Request Ticket - # 55696

Service Request Ticket - # 55696

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Service Request Information

CONTACT	Name	McDowell, Linda	Date	Jan 05, 2015 02:24 PM
	Department	The Research Institute	Phone	8-8503
	Location		Email	mcdowelll@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140403 (opens in a new window)	Bldg/Room	TODD 244
	Service Tag		Description	Apple MacBook Air 13.3-inch #Z0P0
	Serial No.	C02NW59ZG5RP	Location	Linda McDowell
	CPU	Intel Core i7(1.8GHz, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from XXXX2014004298,
	Wireless NIC	34:36:3B:5D:CB:F6
	Bluetooth NIC	34:36:3B:5D:CB:F7

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jan 15, 2015 12:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jan 15, 2015 12:56 PM	Got Linda all set up with new MacBook Air. Connected printers and H and I drives. Set her up with Email and Calendar using native clients. Made her an admin user and set up her mobile profile. Also set her up on the iMac that is in that office with the same as mentioned above. She doesn't officially start until Feb 2, so she will power both devices down while gone.	Add Attachment
Lori Burgeson	Jan 15, 2015 10:49 AM	Meeting Linda in Todd 244. If she isnt there, I should meet Dawn in Todd 103	Add Attachment
Lori Burgeson	Jan 15, 2015 07:43 AM	Scheduled for 1pm today. Dawn will get in touch with me later today to let me know where to meet Linda.	Add Attachment
Lori Burgeson	Jan 14, 2015 07:53 AM	Emailed Dawn and Linda to see if there is a time tomorrow afternoon that will work for setup.	Add Attachment
Lori Burgeson	Jan 14, 2015 07:49 AM	Emailed Dawn in TRI since Linda doesn't start until February. Linda will be in for a bit tomorrow, Thurs. Jan 15, but I have not yet heard about a time that will work for anyone.	Add Attachment
Lori Burgeson	Jan 09, 2015 09:39 AM	Emailed Linda yesterday to get her availability to deliver and set up the laptop.	Add Attachment
Lori Burgeson	Jan 07, 2015 12:14 PM	Working to build image	Add Attachment
Lexie Widmer	Jan 06, 2015 12:59 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lexie Widmer	Jan 06, 2015 12:59 PM	Lori needs to build the appropriate image.	Add Attachment
Lexie Widmer	Jan 06, 2015 12:52 PM	Task reassigned to Lexie Widmer.	Add Attachment
Sarah Pettigrew	Jan 05, 2015 02:24 PM	NEW EQUIP SETUP: A MacBook Pro needs to be setup and delivered to Linda McDowell in TODD 244. The WOU # of the computer is 20140403. Linda has not been assigned a phone, so please contact her via email, if phone is necessary you may contact Dawn Brown (ext.88486). The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment