Service Request Ticket

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CONTACT	Name	Dechatelet, Ted	Date	Jan 05, 2015 02:46 PM
	Department	Creative Arts	Phone	88879
	Location		Email	dechatet@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130557 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334DDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0092993
	Wired NIC	68:5B:35:B2:80:A2
	Wireless NIC	60:03:08:EB:DB:8A
	Bluetooth NIC	60:03:08:EB:DB:8B

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jan 13, 2015 03:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jan 13, 2015 03:11 PM	Delivered and set up new laptop. Connected CA- Mini-Cooper and CA-Veronica printers and printed successfully. Connected H, I, J, K, P drives. Helped him connect WOU email and personal calendar to native Mail app and iCal.	Add Attachment
Lori Burgeson	Jan 08, 2015 12:01 PM	Setup is scheduled for Tuesday, January 13 at 2:15pm	Add Attachment
Lori Burgeson	Jan 07, 2015 08:20 AM	**This is an email** Hello, We have a new MacBook Pro ready to deliver and set up for you. Before we can swap your computers, please make sure you save anything (files and folders) that you might currently have saved to your current computer's desktop or hard drive to a network location such as your H drive. This will ensure that we are able to transfer your files and folders to your new machine. Once that has been done, please let me know your availability this week and next week and I will make an appointment with you to deliver and set up your new MacBook Pro. Thank you, Lori	Add Attachment
Lori Burgeson	Jan 07, 2015 08:17 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lexie Widmer	Jan 06, 2015 02:55 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Jan 06, 2015 02:55 PM	Computer is ready for deployment by Desktop Support.	Add Attachment
Lexie Widmer	Jan 06, 2015 01:00 PM	Task reassigned to Lexie Widmer.	Add Attachment
Sarah Pettigrew	Jan 05, 2015 02:46 PM	NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be setup and delivered to Ted DeChatelet in RA 103. The WOU # of the new laptop is 20130557 and the old laptop is 20081039. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment