Service Request Ticket - # 55698

Service Request Ticket - # 55698

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Service Request Information

CONTACT	Name	Kunze, Linda	Date	Jan 05, 2015 02:54 PM
	Department	Behavioral Sciences Division	Phone	88344
	Location		Email	kunzel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101163 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55MRFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:D3:B4

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Jan 05, 2015 04:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Jan 05, 2015 04:15 PM	Network drives are now mapped to this machine. I moved the ethernet cable to port B.Because, port A was faulty.Also, updated Microsoft silver-light , Adobe flash and shockwave on her machine.	Add Attachment
Babatunde Idahor	Jan 05, 2015 03:36 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Lori Burgeson	Jan 05, 2015 03:34 PM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Jan 05, 2015 03:34 PM	Moved computer into the Psychology group in AD, so drives should map. Please look into this computer to make sure drives are showing. If not, check to make sure the data port it is plugged into is active.	Add Attachment
Alyssa Little	Jan 05, 2015 03:19 PM	Task reassigned to Lori Burgeson.	Add Attachment
Alyssa Little	Jan 05, 2015 03:19 PM	Computer WOU# 20101163	Add Attachment
Lori Burgeson	Jan 05, 2015 03:07 PM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Jan 05, 2015 03:07 PM	She provided the WOU number of a monitor. Can you please have her give the WOU number of the computer? I need that number to check to make sure the computer is in the correct Active Directory group.	Add Attachment
Alyssa Little	Jan 05, 2015 02:54 PM	Faculty are unable to view drives while on station 20101203 in the faculty lab Todd 310. She also mentioned that recently this station has been running really slow. You'll need to talk to the front person to get the door unlocked.	Add Attachment