Service Request Ticket

Service Request Information

CONTACT	Name	Caligure, Lacey	Date	Jan 05, 2015 03:27 PM
	Department	Creative Arts/Music	Phone	88275
	Location		Email	lcaligu@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20101050 (opens in a new window)	Bldg/Room	SH 102
	Service Tag		Description	HP LaserJet 5200dtn Printer #Q7546A#ABA
	Serial No.	CNGXC25727	Location	Smith Hall
	Model	Q7546A	Hostname
	Notes	¿ Up to 35 pages per minute ¿ First page out in 10 seconds ¿ Automatic two-sided printing, networking ¿ Two additional 250- and 500-sheet input trays Paper size: Letter, letter rotated, legal, executive, statement, 8.5 x 13 in, 11 x 17 in, 12 x 18 in, envelopes (No.10, Monarch, DL) Duty Cycle: 65000 pages per month IP:140.211.118.69	Ink/Toner Refill	printer-ellington.wou.edu
	Wired NIC	98:4B:E1:3C:E5:F0

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Kevin Thibeault	Jan 06, 2015 03:22 PM	Task reassigned to Service Request Desk.	Add Attachment
Kevin Thibeault	Jan 06, 2015 03:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kevin Thibeault	Jan 06, 2015 03:19 PM	She just called back and said the printer was working correctly and that they don't need any help with it.	Add Attachment
Lexie Widmer	Jan 06, 2015 12:28 PM	She's going to check the status of the printer and call us back. It might be a problem with the Mac laptops only.	Add Attachment
Babatunde Idahor	Jan 05, 2015 04:57 PM	Left a VM.	Add Attachment
Alyssa Little	Jan 05, 2015 03:27 PM	Printer in Smith Hall 102 says ready/processing but has been stuck at that point for the last hour and hasn't actually printed anything. The network name is CA-Ellington	Add Attachment