Service Request Ticket

Service Request Information

CONTACT	Name	Dutton, Bryan	Date	Jan 05, 2015 03:40 PM
	Department	Natural Science/ Biology	Phone	88452
	Location		Email	duttonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140257 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	12PXS12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0095171
	Wired NIC	34:17:EB:BB:08:71

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Jan 05, 2015 04:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Jan 05, 2015 04:54 PM	The batteries for the keyboards and mice had to changed because they were worn-out.Dr Dutton was able to provide some batteries for each device.	Add Attachment
Babatunde Idahor	Jan 05, 2015 04:15 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Alyssa Little	Jan 05, 2015 03:41 PM	are not responding*	Add Attachment
Alyssa Little	Jan 05, 2015 03:40 PM	He said the mice and keyboards of two of the computers in NS 004 are responding at all. They are on stations 20140247 and 20140257	Add Attachment