Service Request Ticket - # 55702

Service Request Information

CONTACT Name Killip, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 05, 2015 03:43 PM
Department Advancement & Foundation Phone 88151
Location Email killips@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130862[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4407V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 4407V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:E0:29

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 09, 2015 03:03 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lori Burgeson Jan 09, 2015 03:03 PM 
Computer has been delivered and set up.  Drives 
are mapping as normal and Scott is going to set up 
the printers.
 Add Attachment
Lori Burgeson Jan 09, 2015 07:00 AM 
Task reassigned to Lori Burgeson.
 Add Attachment
Lori Burgeson Jan 09, 2015 07:00 AM 
****This is an email****
Hi Scott,

We have a computer ready to set up for Shurisa 
in COT 107.  Please let me know when we might 
be able to make that swap.  If she has anything 
saved locally, she will need to move it to her 
H drive before we swap computers.

Thank you!
Lori
 Add Attachment
Dyl Karbia Jan 08, 2015 10:58 AM 
Task reassigned to UCS Tech.
 Add Attachment
Dyl Karbia Jan 08, 2015 10:58 AM 
Completed setting up the Dell Machine and ready to
be deliver.
 Add Attachment
Dyl Karbia Jan 07, 2015 08:30 AM 
Task reassigned to Dyl Karbia.
 Add Attachment
Sarah Pettigrew Jan 05, 2015 03:43 PM 
NEW EQUIP SETUP: (GFA) A Dell desktop and monitor need to be 
setup and delivered to Shurisa Steed (Gentle House Operations) in 
COT 107. Please use Scott Killip (ext. 88151) as the contact for this 
setup. The WOU # of the new computer is 20130862[Edit Inv] and the new 
monitor is 20130936[Edit Inv]. The WOU # of the old computer is 20081139[Edit Inv] 
and the old monitor is unknown-please update inventory if the old 
monitor will still be in use at this station. The new equipment is on 
the GFA shelf in the hallway.
 Add Attachment