Service Request Ticket - # 55718

Service Request Information

CONTACT Name Hill, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 06, 2015 09:45 AM
Department College of Liberal Arts and Sciences Phone 88271
Location Email hillk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080581[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P3005DN Printer #Q7815A#ABA
Serial No. SCNR2R02316 Location PDR

Model Q78915A Hostname provost.wou.edu
Notes 100-sheet multipurpose tray, 500 sheet input tray, duplexing Roller Kit from P0078821 FEB2011 SR#41188, LJ PP3005dn transfer Roller #RM1-1508-000 from P0095829 OCT2014 SR#55060; LaserJet P3005N Network Formatter #Q7848-61006 from P0096406 JAN2015 SR#55718 Ink/Toner Refill

Wired NIC 00:21:5A:7B:1A:F9

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jan 15, 2015 03:23 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jan 15, 2015 03:23 PM 
Printer is dead.. Kathy will be putting in a
purchase request for a new one
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Megan Thibeault Jan 14, 2015 08:02 AM 
Need to try a different toner cartridge. The new
formatter board fixed the lcd screen issue but now
the print outs are just blank. Most of the
research I did online says its most likely the
cartridge. I will be visiting Kathy today to see
if she has an extra.
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Megan Thibeault Jan 07, 2015 11:58 AM 
PR8193
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Ruby Tidwell Jan 06, 2015 12:27 PM 
Task reassigned to Megan Eichler.
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Ruby Tidwell Jan 06, 2015 12:27 PM 
The display light turns on when the printer is on, 
but nothing is displayed.

Megan, can you check this out?  Is it dead?
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Ruby Tidwell Jan 06, 2015 11:34 AM 
I reconnected AD-Provost on her computer, but the 
printer was offline.  The printer itself had no 
display and was not responding to any buttons or 
reseting.
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Ruby Tidwell Jan 06, 2015 11:12 AM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Jan 06, 2015 10:14 AM 
Task reassigned to UCS Tech.
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Ruby Tidwell Jan 06, 2015 10:14 AM 
Left VM
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Ruby Tidwell Jan 06, 2015 10:08 AM 
Task reassigned to Ruby Tidwell.
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Ryan Ripp Jan 06, 2015 09:45 AM 
****This is an email****
Hi, 
I have a HP 3005dn printer, but it has been 
offline.  I tried to reinstall the printer to 
bring it back online without success.  Can you 
assist me with reinstalling the printer?
Thanks,
Kathy
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