Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 06, 2015 10:28 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140013 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL145710	Location	PDR
	Model	ColorQube 8870	Hostname	lab-mnb223.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.78.33 Metered pin: 7525	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:53:B1:E7

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	zmyers14@wou.edu	88925

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Jan 06, 2015 02:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jan 06, 2015 01:02 PM	Task reassigned to Zach Myers.	Add Attachment
Miles Rakestraw	Jan 06, 2015 11:21 AM	Task reassigned to Megan Eichler.	Add Attachment
Miles Rakestraw	Jan 06, 2015 11:21 AM	Printer is printing fine. The printer is low on ink but will not accept new ink blocks. Gives the error message that the ink blocks are incorrect. I tried to use pagepack ink.	Add Attachment
Miles Rakestraw	Jan 06, 2015 10:49 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Ryan Ripp	Jan 06, 2015 10:28 AM	Contact Info: Christina Carmichael.	Add Attachment Public
Ryan Ripp	Jan 06, 2015 10:28 AM	She called in letting us know that the printer won't work for "some reason". The black ink is low, so I assume that could be the problem.	Add Attachment