Service Request Ticket

Service Request Information

CONTACT	Name	Bergeron, Thomas	Date	Jan 06, 2015 01:00 PM
	Department	Creative Arts/Music	Phone	88802
	Location		Email	berge@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130556 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334LDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0092993, Apple LOGIC PRO X from MUSIC Dept(25user)License from renewal P0095256, Finale 2014c from Music Site license from P0095335
	Wired NIC	68:5B:35:B2:85:0D
	Wireless NIC	60:03:08:EB:AA:EA
	Bluetooth NIC	60:03:08:EB:AA:EB

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Katie Halvorson	Jan 15, 2015 12:53 PM	Task reassigned to Self Resolved.	Add Attachment
Katie Halvorson	Jan 15, 2015 12:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Jan 15, 2015 12:52 PM	He called to say that someone had come over and fixed it. Wasn't sure who it was.	Add Attachment
Miles Rakestraw	Jan 15, 2015 12:04 PM	Left VM	Add Attachment
Nick Moore	Jan 12, 2015 11:17 AM	left VM	Add Attachment
Lexie Widmer	Jan 08, 2015 03:45 PM	Sent email for available times.	Add Attachment
Kevin Thibeault	Jan 07, 2015 11:21 AM	He is also having trouble with his CCA agent not wanting to open	Add Attachment
Kevin Thibeault	Jan 07, 2015 10:50 AM	He will be in his office today from 2-2:30 and 3-4	Add Attachment
Vikas Sharma	Jan 07, 2015 10:36 AM	Left VM	Add Attachment
Kevin Thibeault	Jan 06, 2015 02:54 PM	He is in his office today until 4pm	Add Attachment
Miles Rakestraw	Jan 06, 2015 02:17 PM	Left VM.	Add Attachment
Alyssa Little	Jan 06, 2015 01:00 PM	He is unable to connect his WOU laptop to the mysic department printer (network name CA-Ellington) Sent him an email asking for his availability	Add Attachment