Service Request Ticket

Service Request Information

CONTACT	Name	Goodell, Dale	Date	Jan 06, 2015 02:50 PM
	Department	University Computing Solutions	Phone	88122
	Location		Email	goodeld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130323 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 USFF, Quad Core, 3.10GHz, 8MB
	Serial No.	9QV39Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091660 downgraded to Office Pro Plus 2010
	Wired NIC	B8:CA:3A:A9:21:A4

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Jan 07, 2015 08:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Jan 07, 2015 08:22 AM	Computer logs on fine. Internet works.	Add Attachment
Miles Rakestraw	Jan 07, 2015 08:10 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Lexie Widmer	Jan 06, 2015 05:01 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Jan 06, 2015 05:01 PM	Went to the classroom, but the class was running long. Couldn't get to it today.	Add Attachment
Lexie Widmer	Jan 06, 2015 03:26 PM	Task reassigned to Lexie Widmer.	Add Attachment
Kevin Thibeault	Jan 06, 2015 02:50 PM	He was unable to login to the network on the computer and he was also experiencing problems with the mouse not moving the cursor where it was directed.	Add Attachment