Service Request Ticket

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Service Request Information

CONTACT	Name	Guy, Trisha	Date	Jan 06, 2015 03:32 PM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20140302 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell UltraSharp 23 Multimedia Monitor #UZ2315H
	Serial No.	CN0PCR5K7287246EAHUS	Location	PDR

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Mar 10, 2015 03:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Mar 10, 2015 03:11 PM	Computer was delivered at 2pm on 3/10/2015. She tested Medicat and her scanner and everything seemed to be working.	Add Attachment
John Rushing	Mar 10, 2015 11:44 AM	Computer ready to be taken back to her.	Add Attachment
John Rushing	Mar 10, 2015 11:44 AM	Replaced the motherboard for the second time and it powered up and both the display port and DVI port was working.	Add Attachment
John Rushing	Mar 10, 2015 11:43 AM	Replaced the Motherboard and the computer would not power on. It would give 3 amber blinking lights. Power supply indicates it is working so I ordered another motherboard.	Add Attachment
John Rushing	Mar 10, 2015 11:41 AM	Task reassigned to John Rushing.	Add Attachment
Vikas Sharma	Mar 09, 2015 09:28 AM	Called and gave her update	Add Attachment
John Rushing	Mar 02, 2015 03:31 PM	Babatunde took her a loaner computer 20100134. The video was not working. We tired a different Video card and still got no image. We put her video card into a different computer and it worked. The on-board video did work. It looks like a bad video card slot on the MB. I put in a request to dell for a new MB.	Add Attachment
Vikas Sharma	Mar 02, 2015 12:20 PM	Update her Scanner software and after that i restarted and double checked. Everything worked fine after that i restarted the computer and there was a blank screen so i tried to swap out cables and it still didnt work so i took the computer over UCS. Myself and Jon troubleshooted and we didnt had any luck. I have to work in the lib at 12pm so i told jon and he said he will take care of this and there was no other tech was present. I already called trisha and explained her the situation. She was fine with that. Jon will give her a loaner and she will be back from her lunch by 1pm.	Add Attachment
Vikas Sharma	Mar 02, 2015 09:53 AM	I went over there and she was not in. Her baby is sick so she will be in later today. She will give us call	Add Attachment
Ryan Ripp	Feb 27, 2015 11:17 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Ryan Ripp	Feb 27, 2015 11:17 AM	Trisha just called back in to let us know that the problem is still persisting. She has said that there are no new errors, just the ones already listed on this ticket that are unabated.	Add Attachment
Vikas Sharma	Feb 25, 2015 10:49 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Vikas Sharma	Feb 25, 2015 10:49 AM	Task reassigned to Vikas Sharma.	Add Attachment
Vikas Sharma	Feb 25, 2015 10:49 AM	I called her back and she said everything is working fine. She said if she has any other issue she will call us.	Add Attachment
Vikas Sharma	Feb 25, 2015 09:53 AM	I went over there talked to her and she explained me what was the problem so i plug the power of scanner into another outlet and also i plug the USB cable behind the monitor. It seems worked so i am going to wait for an hour to go double check.	Add Attachment
Megan Thibeault	Feb 24, 2015 04:36 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lexie Widmer	Feb 24, 2015 03:06 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Feb 24, 2015 03:06 PM	At this point, we need to uninstall ScanSnap and reinstall it (T:drive, Drivers, Fujitsu Scansnap). Megan also said to check the printer's firmware (make sure it's up to date). Dave suggested going into the bios and making the selection for the monitor to never go to sleep.	Add Attachment
Lexie Widmer	Feb 24, 2015 03:02 PM	She is pretty busy and does not necessarily have chunks of time for troubleshooting. She will contact us when she has a free day. I gave her the front desk number and the SR number.	Add Attachment
Megan Thibeault	Feb 24, 2015 08:19 AM	What is the status on this ticket?	Add Attachment
Katie Halvorson	Jan 22, 2015 09:36 AM	She called and said the monitor is still having the same problem.	Add Attachment
Lexie Widmer	Jan 16, 2015 09:06 AM	Called ahead, went straight to vm. Left a message.	Add Attachment
Lexie Widmer	Jan 13, 2015 12:31 PM	W20110696- Scanner. It appears to be a problem relating to the scanner. When it is powered on, the monitors go all funky. Available tomorrow after 9, Friday after 9.	Add Attachment
Lexie Widmer	Jan 06, 2015 05:00 PM	Made the recommended changes. Time will tell if it works.	Add Attachment
Kevin Thibeault	Jan 06, 2015 04:57 PM	She just called back saying one of the techs came to help her and it worked until they left the room and now its back to flashing. She will be in her office Thursday 8-5 and Friday after 9	Add Attachment
Lexie Widmer	Jan 06, 2015 04:10 PM	See SR 55471	Add Attachment
Lexie Widmer	Jan 06, 2015 04:10 PM	http://en.community.dell.com/support- forums/desktop/f/3515/t/19579502	Add Attachment
Lexie Widmer	Jan 06, 2015 03:52 PM	Task reassigned to Lexie Widmer.	Add Attachment
Kevin Thibeault	Jan 06, 2015 03:32 PM	She just got a new monitor and she is still having the problem of the monitor flashing on and off. She is available today until 5 and anytime Friday after 9.	Add Attachment