Service Request Ticket

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CONTACT	Name	Winningham, Rob	Date	Jan 06, 2015 04:10 PM
	Department	Social Science	Phone	88297
	Location		Email	winninr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131023 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25MT0CBF8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155
	Wired NIC	68:5B:35:D4:25:9A
	Wireless NIC	88:63:DF:8D:37:1B
	Bluetooth NIC	88:63:DF:8D:37:1C

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jan 22, 2015 02:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jan 22, 2015 02:45 PM	Connected PY-Maslow printer. Connected H drive. He said he doesn't use the Psychology I drive. Transferred Firefox favorites. Made Rob an administrative user. Let him know that we will keep his laptop around for a few weeks in case he is missing any files that are on old laptop.	Add Attachment
Lori Burgeson	Jan 20, 2015 11:17 AM	Scheduled for Thursday, Jan 22 @ 1:30pm	Add Attachment
Lori Burgeson	Jan 20, 2015 09:49 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jan 20, 2015 09:49 AM	**This is an email** Hello, We have a new iMac ready to deliver and set up for you. Before we can make the swap, please save anything (files and folders - not software) you might have currently saved to your desktop or hard drive of your computer to a network location such as your H drive. This will allow us to transfer all of your files and folders to your new machine. Once that has been done, please let me know your availability this week and next and I will make an appointment with you to set up your new computer. Thank you, Lori	Add Attachment
Lexie Widmer	Jan 12, 2015 12:05 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Jan 12, 2015 12:02 PM	Computer is setup and ready to deploy.	Add Attachment
Lexie Widmer	Jan 08, 2015 01:02 PM	Task reassigned to Lexie Widmer.	Add Attachment
Sarah Pettigrew	Jan 06, 2015 04:10 PM	NEW EQUIP SETUP: (GFA) An iMac needs to be setup and delivered to Rob Winningham in TODD 312A. The WOU # of the new computer is 20131023 and the WOU # of the old computer is 20090887. The new equipment is on the counter by the computers in ITC 008.	Add Attachment