Service Request Ticket - # 55733

Service Request Ticket - # 55733

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Service Request Information

CONTACT	Name	Crawford, Leonard	Date	Jan 07, 2015 08:48 AM
	Department	Registrar’s Office	Phone	88186
	Location		Email	crawfordl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091285 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	53S1KM1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53S1km1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:FB:F7

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	mcevilld@wou.edu	88507

Tracking

Entered by	Date	Memo
Dave McEvilly			Email Public
Entered by	Date	Memo
Dave McEvilly	Jan 22, 2015 11:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dave McEvilly	Jan 22, 2015 11:01 AM	Done	Add Attachment
Dyl Karbia	Jan 08, 2015 10:55 AM	Task reassigned to Davy McEvilly.	Add Attachment
Dyl Karbia	Jan 08, 2015 10:53 AM	Regarding this user Foster. She was once a student at (WOU), but she is part of the staff now. Can you please re-direct all off her files she had in her student H-drive to her current staff H-drive. Her student account was "afoster". Her staff account is "fostera". Thanks	Add Attachment
Dyl Karbia	Jan 08, 2015 09:24 AM	I was able to get hold of Foster and help her map her H-Drive. I spoke with Dave regarding this task and he asked me to run a command gprusult /r and gpupdate /force which I did that solve the problem.	Add Attachment
Babatunde Idahor	Jan 07, 2015 05:16 PM	Task reassigned to Dyl Karbia.	Add Attachment
Babatunde Idahor	Jan 07, 2015 05:15 PM	The drive letter needs to changed on the disk management.	Add Attachment
Alyssa Little	Jan 07, 2015 04:43 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alyssa Little	Jan 07, 2015 04:43 PM	Task reassigned to UCS Tech.	Add Attachment
Alyssa Little	Jan 07, 2015 04:43 PM	Ashley Foster said that she can no longer access her H drive again and she also can no longer access the Registrars I drive She'll be available tomorrow morning	Add Attachment
Dyl Karbia	Jan 07, 2015 09:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jan 07, 2015 09:20 AM	Completed helping the user access her H-Drive.	Add Attachment
Dyl Karbia	Jan 07, 2015 09:07 AM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Jan 07, 2015 09:07 AM		Add Attachment
Kevin Thibeault	Jan 07, 2015 08:48 AM	A student worker called in saying she couldn't access her h-drive on the computer. She said she is located in the registrars office in 106c. She will be available all day today.	Add Attachment