Service Request Ticket - # 55734

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2015 08:53 AM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20121177[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iPad with Retina Display Wi-Fi 16GB Black
Serial No. DMQKTAK0F182 Location PDR 2023 Giveaway

CPU Dual-core A6X with quad-core graphics


OS iOS 6 Software GPS locater deluxe edition App from VISA2012003505, Pictello, v1.7 by AssistiveWare iPAd app from VISA2012003515, Office² HD v5.2.2 by Byte², iPad app from VISA2012003516

Wireless NIC 04:E5:36:47:78:0A


Bluetooth NIC 04:E5:36:47:78:0B

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 07, 2015 12:44 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 07, 2015 12:44 PM 
Restored iPad and reinstalled needed apps. Dyl is 
taking iPad back to library for deployment.
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Lori Burgeson Jan 07, 2015 11:07 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Jan 07, 2015 11:07 AM 
This needs to be rebuilt using Apple Configurator 
as it has special apps that need to be loaded.
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Miles Rakestraw Jan 07, 2015 09:52 AM 
Task reassigned to UCS Tech.
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Miles Rakestraw Jan 07, 2015 09:52 AM 
Ipad has been restored.  It needs to be finished
being set up and delivered.  It is located at my
desk in ITC 007.
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Miles Rakestraw Jan 07, 2015 08:59 AM 
Task reassigned to Miles Rakestraw.
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Kevin Thibeault Jan 07, 2015 08:53 AM 
****This is an email****
Hello, 
the student who had one of the checkout iPads
could not remember the passcode she used for the
device.  I had her check this one in (WOU
#20121177) and checked out another copy to her. 
Could someone come to my office (HL 117C) and pick
this one up and wipe it clean, please?
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