Service Request Ticket - # 55746

Service Request Information

CONTACT Name Ryan, Cindy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2015 01:51 PM
Department Education & Leadership Phone 88605
Location Email ryanc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20130558[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM334EDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0092993

Wired NIC 68:5B:35:B2:89:2A


Wireless NIC 60:03:08:EB:AE:92


Bluetooth NIC 60:03:08:EB:AE:93


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public

Entered by Date Memo
Lori Burgeson Jan 12, 2015 03:28 PM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 12, 2015 03:28 PM
Set up new computer.  Transferred iPhoto 
library to new machine.  Connected H, Ed I 
drive, TRI I drive.  Added ED-Gondor, ED-
Copier, and local printer.  Made her an admin 
and created mobile profile.
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Lori Burgeson Jan 12, 2015 12:04 PM
Cindy just needs to transfer her iPhoto library 
before swap can occur.  She will let me know when 
she is ready.
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Lori Burgeson Jan 09, 2015 06:55 AM
Task reassigned to Lori Burgeson.
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Lori Burgeson Jan 09, 2015 06:55 AM
****This is an email****
Hello,

We have a new MacBook Pro ready to deliver and 
set up for you.  Before we can swap the new 
computer for your old, please transfer anything 
(files and folders) you might have saved to the 
desktop or hard drive of your current computer 
to a network location such as your H drive.  
This will allow us to transfer your saved 
documents to your new machine.  Once that has 
been completed, please let me know your 
availability next week and I will make an 
appointment with you to deliver and set up your 
new laptop.

Thank you,
Lori
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Ruby Tidwell Jan 08, 2015 11:46 AM
Task reassigned to UCS Tech.
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Ruby Tidwell Jan 08, 2015 11:46 AM
Ready for deployment
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Ruby Tidwell Jan 08, 2015 10:30 AM
Task reassigned to Ruby Tidwell.
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Sarah Pettigrew Jan 07, 2015 01:51 PM
NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be setup and 
delivered to Cindy Ryan in ED 108. The WOU # of the new laptop is 
20130558[Edit Inv] and the old laptop is 20101085[Edit Inv]. The new equipment is 
on the shelves across from the restroom in ITC 009.
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