Service Request Ticket

Service Request Information

CONTACT	Name	Burgeson, Lori	Date	Jan 07, 2015 02:26 PM
	Department	University Computing Solutions	Phone	88955
	Location		Email	burgesonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130859 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43T9V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43T9V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; second station install for Leonard Crawford training- DragonNaturallySpeakingPrem_ver13(student/teacher) VISA2017007075 FEB2018 SR#66641;
	Wired NIC	34:17:EB:A5:51:AE

TECHS	Submitted by	Lori Burgeson	Contact	burgesonl@wou.edu	88955
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jan 12, 2015 12:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jan 12, 2015 12:13 PM	Replaced motherboard and everything is working well. This is a GFA setup, so Nick is going to finish getting the computer ready.	Add Attachment
Lori Burgeson	Jan 12, 2015 10:18 AM	Should receive motherboard today.	Add Attachment
Lori Burgeson	Jan 09, 2015 03:29 PM	Warrantying mobo through Dell	Add Attachment
Nick Moore	Jan 09, 2015 12:05 PM	after switching PSU problem still persisted. the problem is with the motherboard not the PSU.	Add Attachment
Lori Burgeson	Jan 09, 2015 09:39 AM	Hoping to receive part today.	Add Attachment
Lori Burgeson	Jan 07, 2015 02:26 PM	Blinking amber power button. No other diag lights illuminated.	Add Attachment