Service Request Ticket - # 55759

Service Request Information

CONTACT Name Tankersley, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2015 07:57 AM
Department Creative Arts Phone 89658
Location Email tankersley@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110400[Edit Inv] (opens in a new window) Bldg/Room ITC 103
Service Tag Description Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
Serial No. D25GQ1FQDHJW Location Interactive/Motion Classroom Lab Station #09

CPU 3.4GHz Quad-Core Intel Core i7


OS Unknown Software bundled with iLife'11, OpenOffice, (Large set of Freeware from Tankersly), Adobe CS5.5 Master Coll. for MAC from P0083034, AutoDesk Ent. Creation Suite(Maya) from P0083231, MAX/MSP/Jitter6 + Gen from P0083230, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC 3C:07:54:2D:9E:A7


Wireless NIC E4:CE:8F:67:92:77


Bluetooth NIC 34:51:C9:F2:D6:1C

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Jan 15, 2015 10:52 AM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Jan 15, 2015 10:52 AM 
Task reassigned to Miles Rakestraw.
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Miles Rakestraw Jan 15, 2015 10:52 AM 
Cycled the machine several times and nothing seems
to be wrong with it.  He is going to call us again
if there are any further problems.
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Katie Halvorson Jan 15, 2015 07:56 AM 
Task reassigned to UCS Tech.
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Katie Halvorson Jan 15, 2015 07:56 AM 
Task reassigned to UCS Tech.
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Katie Halvorson Jan 15, 2015 07:56 AM 
****This is an email****
This computer is having problems again. I believe
it's bad RAM. It beeps 3 times repeatedly at startup.

http://support.apple.com/en-us/HT202768

Please help. Thank you.
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Ruby Tidwell Jan 08, 2015 10:29 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Jan 08, 2015 10:29 AM 
The iMac powered on successfully with a different 
power cord.
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Ruby Tidwell Jan 08, 2015 10:07 AM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson Jan 08, 2015 07:57 AM 
****This is an email****
Hello,

iMac # 20110400[Edit Inv] in ITC 103 has died. It shut down
unexpectedly and won't power on. Could you please
take a look at it? Thanks.
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