Service Request Ticket

Service Request Information

CONTACT	Name	Gimenez-Eguibar, Patricia	Date	Jan 08, 2015 02:39 PM
	Department	Humanities Division	Phone	89541
	Location		Email	gimenezp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101340 (opens in a new window)	Bldg/Room	BELL 305
	Service Tag		Description	Apple MacBook Air, 128GB Flash Hard Drive #Z0JK
	Serial No.	C02FV0FZDDR0	Location	Patricia Gimenez, Spanish/Humanities new faculty
	CPU	Intel Core 2 Duo SU9600(1.6GHz,3ML2, 800MHz)
	OS	Mac OS X Server v10.6 Snow Leopard	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7(see Tricia for details of licensing), Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0080800
	Wireless NIC	04:0C:CE:CF:BA:54
	Bluetooth NIC	04:0C:CE:CF:BA:55

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Jan 13, 2015 04:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jan 08, 2015 02:39 PM	This instructor has a macbook air that she is connecting to the projector via vga. She is trying to play a prezi presentation (in her Firefox browser), but when she plugs in the vga, the view on her laptop changes, and is very difficult to work with or see full screen. It looks fine on the workstation monitor and poorly adjusts on the projector screen. I tried a couple of different resolution settings, but didn't improve the situation. I gave her Nathan's contact info, but she asked that I let him know as well. She has a Spanish class T/Th at 2 in HSS 337.	Add Attachment