Service Request Ticket - # 55771

Service Request Information

CONTACT Name Burgeson, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2015 03:00 PM
Department University Computing Solutions Phone 88955
Location Email burgesonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110895[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 2BSY4V1 Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2BSY4V1 Location PDR 2023 Giveaway

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:26:12:83

TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

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Entered by Date Memo
Lori Burgeson Jan 12, 2015 08:17 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 12, 2015 08:17 AM 
Replaced mobo and booted into OS.  Changed mobo 
settings and tested onboard NIC.  Ruby is putting 
machine back into place.
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Lori Burgeson Jan 09, 2015 09:40 AM 
Dell approved the warranty.  Hope to receive part 
today.
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Lori Burgeson Jan 08, 2015 03:06 PM 
Warrantying mobo through Dell.
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Lori Burgeson Jan 08, 2015 03:00 PM 
The onboard NIC has died and will no longer show 
link or connect to network.
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