Service Request Ticket - # 55772

Service Request Information

CONTACT Name Lange, Marjory   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2015 03:26 PM
Department Humanities Division Phone 88307
Location Email langem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110887[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2BR05V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:26:17:57


TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public

Entered by Date Memo
Lexie Widmer Jan 13, 2015 12:03 PM
Status changed from (1) Pending to (5) Completed
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Ryan Ripp Jan 13, 2015 08:07 AM
****This is an email****
Please tell Lexie (spelling?) that the Vosteran 
problem seems solved. At least, my home page is 
my own, and the machine's not running 
perceptibly slower than before.  Thank you VERY 
much. Good to have service like you folks 
provide.
Marjory
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Lexie Widmer Jan 12, 2015 12:00 PM
Left VM to see if problem remained fixed for her
profile.  
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Lexie Widmer Jan 09, 2015 11:05 AM
Malware is removed.  Might have to change her
homepage in her profile.  But otherwise done.
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Lexie Widmer Jan 09, 2015 09:45 AM
The main problem appeared to be Vosteran, a
browser hijacker.  She noticed it during a Firefox
download, but there was a video player download
that was probably the culprit.  Running
Malwarebytes for removal.  Will need to fix
browser settings (plugins) in all profiles too.  
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Lexie Widmer Jan 09, 2015 09:04 AM
Task reassigned to Lexie Widmer.
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Lexie Widmer Jan 09, 2015 08:36 AM
Left VM for more info on provided cell number.  
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Lexie Widmer Jan 09, 2015 08:34 AM
Behling is here till noon today.  
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Lexie Widmer Jan 08, 2015 03:38 PM
Left VM with Behling/Humanities Desk asking for
availability/access. 
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Kevin Thibeault Jan 08, 2015 03:26 PM
She was updating fire fox and while this was
happening a program called Vosteran took over her
computer and made Vosteran her homepage. She then
received 3 sophos alerts for adware and she tried
to uninstall the program and restart her computer.
She said it took a lot longer then normal to start
up and when she logged on Vosteran was no longer
her homepage and the fire fox update was
successful. She thinks her computer might be
infected with something and would like someone to
come make it work normally again.

She is out of her office for the week but Melissa
Bayling will be able to let you into her office.
She needs to be able to user her computer by
Monday morning at 8AM. Her phone number is
503-315-2221 if you need to reach her for further
questions.
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