Service Request Ticket - # 55782

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2015 01:04 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101015[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420,4.0GB,1333MHz SDRAM, 2 DIMM
Serial No. 4LV25Q1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080006 installed as Office Pro Plus 2007

Wired NIC 5C:26:0A:4E:67:A6


Wireless NIC A0:88:B4:1A:3D:38


Bluetooth NIC 68:A3:C4:47:22:91

TECHS Submitted by UCSHelpdesk Associate Contact ucshelpdesk@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Jan 12, 2015 04:22 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Jan 12, 2015 04:22 PM 
Delivered to Christopher at the Library.
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Babatunde Idahor Jan 12, 2015 03:00 PM 
Set-up complete and ready for delivery.
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Babatunde Idahor Jan 09, 2015 05:18 PM 
Image deployment complete.
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Babatunde Idahor Jan 09, 2015 02:35 PM 
Imaging..
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Babatunde Idahor Jan 09, 2015 01:25 PM 
Task reassigned to Babatunde Idahor.
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UCSHelpdesk Associate Jan 09, 2015 01:04 PM 
There are two laptops in room 117 over at the 
library that need repair. The first one (20101015) 
has a black screen upon start up, and the second 
one (20101036) just has a "start up repair" error.
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