Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Jan 09, 2015 01:41 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130223 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	28DL8Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091562 downgraded to Office Pro Plus 2010
	Wired NIC	B8:CA:3A:89:81:8F

TECHS	Submitted by	UCSHelpdesk Associate	Contact	ucshelpdesk@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Jan 12, 2015 11:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Jan 12, 2015 11:57 AM	Put a new monitor W20101501	Add Attachment
Babatunde Idahor	Jan 12, 2015 11:40 AM	Task reassigned to Vikas Sharma.	Add Attachment
Babatunde Idahor	Jan 09, 2015 05:17 PM	The monitor(wou# 20090214) is faulty and would need to be replaced.	Add Attachment
Babatunde Idahor	Jan 09, 2015 04:44 PM	Task reassigned to Babatunde Idahor.	Add Attachment
UCSHelpdesk Associate	Jan 09, 2015 01:41 PM	He's pretty sure its a DVI issue.	Add Attachment