Service Request Ticket - # 55788

Service Request Information

CONTACT Name Goodell, Dale   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2015 03:16 PM
Department University Computing Solutions Phone 88122
Location Email goodeld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130405[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL129317 Location PDR

Model ColorQube 8870 Hostname
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: Metered Pin: 4634 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:14:D1:F6

TECHS Submitted by UCSHelpdesk Associate Contact ucshelpdesk@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Jan 13, 2015 09:20 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Jan 13, 2015 09:20 AM 
Nick's test print was printed.  I was also able to 
print to ITC303 and ITC303Color (both on Hood) 
from a computer in 303.
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Ruby Tidwell Jan 13, 2015 09:12 AM 
Task reassigned to Ruby Tidwell.
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Nick Moore Jan 12, 2015 01:12 PM 
reset the queues for the printer. it was shut off so i restarted it  
and it was in the process of warming up when the class came in. 
i am going to wait till 3 to see if my test prints were printed and 
if there are any more problems
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Ruby Tidwell Jan 12, 2015 10:24 AM 
It looks like the room will be open from 12-1 and 
3-5 today.
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Ryan Ripp Jan 09, 2015 03:46 PM 
Task reassigned to UCS Tech.
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Ryan Ripp Jan 09, 2015 03:46 PM 
****This is an email****
I didn't get a WOU number from a specific 
computer.  I believe the issues are printer-
related and not workstation-related.
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UCSHelpdesk Associate Jan 09, 2015 03:25 PM 
Emailed Dale, waiting for a response.
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Lori Burgeson Jan 09, 2015 03:22 PM 
Task reassigned to Service Request Desk.
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Lori Burgeson Jan 09, 2015 03:22 PM 
We need more information.  Who is trying to print 
to this printer and what is the WOU # of the 
computer? Are there any error messages on the 
computer or printer?
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UCSHelpdesk Associate Jan 09, 2015 03:16 PM 
Please check to see if printing to this specific 
printer is possible.
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