Service Request Ticket

Service Request Information

CONTACT	Name	Hoeckle, Myron	Date	Jan 12, 2015 08:22 AM
	Department	Student Engagement	Phone	88088
	Location		Email	hoeckleml@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110679 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	1Y78NS1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007
	Wired NIC	18:03:73:16:ED:98

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Kevin Thibeault	Jan 12, 2015 10:00 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jan 12, 2015 09:03 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Jan 12, 2015 09:03 AM	call back once Alan fixes the issue	Add Attachment
Kevin Thibeault	Jan 12, 2015 08:22 AM	He called in this morning stating that the could not login the the schedule system they use called Astra on his computer. He is available all day today and Wednesday to take a look at it.	Add Attachment