Service Request Ticket - # 55793

Service Request Ticket - # 55793

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Service Request Information

CONTACT	Name	Price, Sharon	Date	Jan 12, 2015 08:31 AM
	Department	Student Enrichment Program	Phone	89355
	Location		Email	pricesl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130054 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL136192	Location	PDR
	Model	ColorQube 8870	Hostname	mnb110.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.78.36 Metered Code: 6413	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:2D:57:1C

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jan 12, 2015 09:44 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jan 12, 2015 09:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jan 12, 2015 09:44 AM	Sharon is good to print through Hood now	Add Attachment
Lori Burgeson	Jan 12, 2015 09:04 AM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Jan 12, 2015 09:04 AM	Sent Sharon an email on how to connect to Hood.	Add Attachment
Dyl Karbia	Jan 12, 2015 09:01 AM	Task reassigned to Dyl Karbia.	Add Attachment
Lori Burgeson	Jan 12, 2015 08:57 AM	Hood is showing 1-sided printing as the default setting. Please check the printer itself and then Sharon's print setting for this specific printer. Lab-MNB110 Lab-MNB110Color Also, please make sure she is mapped through Hood now and not Krusty.	Add Attachment
Kevin Thibeault	Jan 12, 2015 08:47 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jan 12, 2015 08:34 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Jan 12, 2015 08:34 AM	Can you get the W# of the printer please	Add Attachment
Kevin Thibeault	Jan 12, 2015 08:31 AM	**This is an email** I had the color printer set to default to printing just 1 side. This has worked wonderfully. I don't print all that often and did not realize for some odd reason it "slipped" off this setting and printed both sides on Friday when I print. Could I please get it reset to print just 1 sided as my default for it?	Add Attachment