Service Request Ticket - # 55794

Service Request Information

CONTACT Name Aguilar Arreola, Adela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 12, 2015 08:52 AM
Department VP Student Affairs Phone 88303
Location Email aguilara@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110310[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag Description Apple MacBook Pro, 15-inch, 2.0GHz Intel Core i7
Serial No. C02GD5ETDRJC Location Paula Taylor

CPU Intel Core i7(2.0GHz quad, 6MB L3 cache)


OS Unknown Software MAC OS X Lion(10.7),bundled with iLife 11(includes iPhoto, iMovie, and GarageBand), Windows 7 Pro license(dualboot) from P0082240,MS Office for MAC 2011 & MS Office Pro Plus 2010 from P0082232

Wired NIC 3C:07:54:21:53:D6


Wireless NIC 60:C5:47:8F:9F:A6


Bluetooth NIC 60:C5:47:8F:9F:A7

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jan 12, 2015 12:02 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jan 12, 2015 12:02 PM 
I was able to get hold of the user and give him
administrative privilege on the machine.
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Dyl Karbia Jan 12, 2015 09:01 AM 
Task reassigned to Dyl Karbia.
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Kevin Thibeault Jan 12, 2015 08:52 AM 
****This is an email****
The date and time on the computer have reset
themselves and cannot be changed without and
administrative password. It is also requesting an
administrative password to be able to connect to
the wifi; not a wifi password.
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