Service Request Ticket - # 55796

Service Request Information

CONTACT Name Aguilar Arreola, Adela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 12, 2015 08:56 AM
Department VP Student Affairs Phone 88303
Location Email aguilara@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090869[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. JC4TPL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074352

Wired NIC 00:26:B9:8D:1A:8B

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Jan 13, 2015 08:54 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Jan 13, 2015 08:54 AM 
Checked out the computer - drivers seemed to 
all be okay, but I also ran Windows updates, 
which contained a driver update.  I let Adela 
know that if this doesn't help, she may need to 
get a newer computer.  She will have the user 
test it out to see if the problem persists and 
she will contact us if further action is 
needed.
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Lori Burgeson Jan 13, 2015 08:29 AM 
Task reassigned to Ruby Tidwell.
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Lori Burgeson Jan 12, 2015 01:08 PM 
Task reassigned to UCS Tech.
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Vikas Sharma Jan 12, 2015 09:52 AM 
Task reassigned to Dyl Karbia.
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Vikas Sharma Jan 12, 2015 09:14 AM 
Task reassigned to Vikas Sharma.
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Kevin Thibeault Jan 12, 2015 08:56 AM 
****This is an email****
Below are the issues the student operating the
computer is having. She also used the computer
last year and says these issues have become more
prevalent this year. The computer is a bit on the
old end but maybe it could be cleaned up and
updated to help with the issues?


1. My mouse and keyboard will all of a sudden not
create any actions, or will have a very noticeable
delay. The only way to fix this is to restart my
computer.
2. My monitor will randomly stop receiving input
from the computer and will go blank. It comes back
on within a minute after flickering to life.
3. My ethernet cable will be plugged in properly
to my computer and the wall outlet, but it will
randomly drop the signal, and I have to unplug the
cable from the wall and plug it back in for the
signal to reach my computer and my computer to
respond.
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