Service Request Ticket

Service Request Information

CONTACT	Name	Lopez-Melton, Robyn	Date	Jan 12, 2015 12:56 PM
	Department	The Research Institute	Phone	88479
	Location		Email	meltonr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120538 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch #Z0MS
	Serial No.	C02JX23LDNMP	Location	PDR
	CPU	Intel Core i5(3.2GHz, 6MB L3)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0088059, Adobe InDesign CS6 (v.8) License from P0093384; Adobe CC20** Named user
	Wired NIC	A8:20:66:32:AC:FE
	Wireless NIC	8C:2D:AA:42:38:A9
	Bluetooth NIC	8C:2D:AA:42:38:AA

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Jan 13, 2015 09:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Jan 13, 2015 09:58 AM	She resolved the issue herself.	Add Attachment
Miles Rakestraw	Jan 13, 2015 09:57 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Ryan Ripp	Jan 13, 2015 09:05 AM	**This is an email** Thank you. This morning I brought in my own computer anduUsed this information http://macs.about.com/od/usingyourmac/qt/Mac- Stalls-On-Gray-Screen-At-Startup.htm It worked, I was able to start it and am using it without a problem. Im not sure if someone wants to still come look at it to see if the drive needs to be repaired or something?	Add Attachment
Alyssa Little	Jan 12, 2015 12:56 PM	Mac wouldn't log in this morning, instead took her to a grey screen and had a spinning beach ball. She restarted her computer and now it's stuck on a gray screen with a apple in the middle with a half loaded progress bar. She's available until 3:30 today	Add Attachment