Service Request Ticket - # 55813

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 12, 2015 02:11 PM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130077[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple MacBook Pro 13-inch #Z0MU
Serial No. SC1ML402LDV31 Location Loaner shelf

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0091311

Wired NIC 10:DD:B1:EB:90:9E


Wireless NIC A8:BB:CF:09:FF:A4


Bluetooth NIC A8:BB:CF:09:FF:A5

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Jan 13, 2015 11:04 AM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Jan 13, 2015 11:04 AM 
MacBook delivered back to WUC
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Miles Rakestraw Jan 13, 2015 10:32 AM 
Reset NVRAM, the MacBook boots properly now.
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Miles Rakestraw Jan 13, 2015 10:28 AM 
Task reassigned to Miles Rakestraw.
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Nick Moore Jan 12, 2015 02:34 PM 
Task reassigned to Nick Moore.
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Alyssa Little Jan 12, 2015 02:11 PM 
****This is an email****
Laptop 20130077[Edit Inv] that we check out to students
won¿t open. It has a blank screen. It is a Mac.
Could you please send someone to look at it? Thank
you!
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