Service Request Ticket - # 55814

Service Request Information

CONTACT Name Daniel, Susan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 12, 2015 02:22 PM
Department Humanities Division Phone 88378
Location Email daniels@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20131024[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MR217F8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155

Wired NIC 68:5B:35:CF:39:45


Wireless NIC 88:63:DF:8C:0D:AB


Bluetooth NIC 88:63:DF:8C:0D:AC


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public

Entered by Date Memo
Lori Burgeson Feb 20, 2015 03:36 PM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Feb 20, 2015 03:36 PM
Showed Susan how to save to her HD and drag it 
into her H drive.  Looked into making the Xerox 
ColorQube print single sided, but the driver 
wouldn't give that option even though it is the 
specific driver for that printer.

Asked her to give us a call if she needed any 
other help
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Lori Burgeson Feb 20, 2015 12:35 PM
Was able to get all files transferred.  Half of 
her files were located at the root level of the 
HD and the other half were located in her local 
user folder.  They were all moved to her H 
drive in a folder labeled H:\02_10_15 DANIELS 
Backup.

Created an alias on her desktop that maps to 
her H drive and I drive.  Showed Susan how to 
access her H drive and save files in it as 
well.
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Lori Burgeson Feb 18, 2015 08:23 AM
Delivered computer, but she cannot find some of 
her files.  Meeting with her today because she had 
to leave for a class yesterday.
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Lori Burgeson Feb 16, 2015 08:13 AM
Setup scheduled for Tuesday, February 17 @ 2:30pm
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Lori Burgeson Feb 03, 2015 09:14 AM
****This is an email****
Hi Susan,

We have your new iMac ready to bring over and 
set up for you.  Were you able to transfer 
anything you might have saved locally to the 
desktop or hard drive of your current machine 
or were you wanting some assistance in getting 
that process started?  We would like to get 
everything swapped out for you so you can start 
using your new machine.

Please let me know if you are in need of any 
assistance or if you are ready to make the 
swap.

Thank you,
Lori
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Lori Burgeson Jan 21, 2015 03:28 PM
Susan emailed back regarding the transfer of 
her files.  I let her know that typically we 
ask each staff/faculty member to do that as 
they know where all of their files are located 
that need transferring, but that we would be 
more than willing to help aid in the the 
transfer.

Waiting to hear back.
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Lori Burgeson Jan 20, 2015 09:51 AM
Task reassigned to Lori Burgeson.
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Lori Burgeson Jan 20, 2015 09:51 AM
****This is an email****
Hello,

We have a new iMac ready to deliver and set up 
for you.  Before we can make the swap, please 
save anything (files and folders - not 
software) you might have currently saved to 
your desktop or hard drive of your computer to 
a network location such as your H drive.  This 
will allow us to transfer all of your files and 
folders to your new machine.  Once that has 
been done, please let me know your availability 
this week and next and I will make an 
appointment with you to set up your new 
computer.

Thank you,
Lori
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Ruby Tidwell Jan 13, 2015 12:42 PM
Task reassigned to UCS Tech.
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Miles Rakestraw Jan 13, 2015 12:29 PM
Task reassigned to New Equip. Setup.
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Miles Rakestraw Jan 13, 2015 12:29 PM
set up and ready for deployment.
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Ruby Tidwell Jan 13, 2015 12:08 PM
Task reassigned to Miles Rakestraw.
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Ruby Tidwell Jan 13, 2015 11:17 AM
Task reassigned to Ruby Tidwell.
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Sarah Pettigrew Jan 12, 2015 02:22 PM
NEW EQUIP SETUP: (GFA) An iMac needs to be setup and delivered to 
Susan Daniel in HSS 318. The WOU # of the new iMac is 20131024[Edit Inv] 
and the old computer is 20090911[Edit Inv]. The new equipment is on the 
counter in ITC 009. 
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