Service Request Ticket - # 55816

Service Request Ticket - # 55816

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Service Request Information

CONTACT	Name	Buncal, Ermie	Date	Jan 12, 2015 03:08 PM
	Department	Business/Economics Division	Phone	88799
	Location		Email	buncale@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130863 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43V9V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43V9V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 (previously downgraded to 2010 from P0094150)
	Wired NIC	34:17:EB:A5:4F:FA

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jan 21, 2015 11:50 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
John Rushing	Jan 21, 2015 11:50 AM	Computer and monitor was delivered at 11am on 1/21/2015. I removed the old computer(20101173) and monitor(20101211) and brought it back to ITC 007.	Add Attachment
Megan Thibeault	Jan 21, 2015 11:03 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jan 20, 2015 01:02 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jan 20, 2015 08:06 AM	**This is an email** Good Morning Ermie, We have a new computer for the IEP Instructor station. Prior to setup the old station needs to have anything saved locally moved to a network drive. If anyone needs help with this please let me know. I'm available from 2:30pm to 4pm today, 8am-11:30am tomorrow, and anytime the rest of the week. Please let me know what time works best for you. Thank you, Megan	Add Attachment
Megan Thibeault	Jan 16, 2015 08:28 AM	Task reassigned to Megan Eichler.	Add Attachment
Ruby Tidwell	Jan 13, 2015 12:38 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Jan 13, 2015 12:38 PM	Ready for deployment	Add Attachment
Ruby Tidwell	Jan 13, 2015 10:10 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Sarah Pettigrew	Jan 12, 2015 03:08 PM	NEW EQUIP SETUP: (GFA) A Dell computer needs to be setup and delivered to MA 110 for the IEP Instructor station. The WOU # of the new computer is 20130863 and the new monitor is 20130937. The WOU # of the old computer is 20101173 and the old monitors are 20101211 and 20101212. The new equipment is on the GFA shelf in the hallway.	Add Attachment