Service Request Ticket - # 55817

Service Request Ticket - # 55817

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Service Request Information

CONTACT	Name	Maroney, Elisa	Date	Jan 12, 2015 03:37 PM
	Department	Deaf Studies and Professional Studies	Phone	88735
	Location		Email	maronee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131004 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Macbook Air 13.3-inch #Z0P0
	Serial No.	C02MQ5LXF6T6	Location	PDR
	CPU	Intel Core i5(1.4GHz, dual core, 3MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155; UPGRADED CAMTASIA for v3 VISA2017007245 MARCH2018 --TRANSFER Camtasia for Mac v2.1 from VISA2011002956 from W#20101411
	Wireless NIC	48:D7:05:B6:D5:25
	Bluetooth NIC	48:D7:05:B6:D5:26

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jan 30, 2015 01:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jan 30, 2015 01:41 PM	Connected H, P, I drives. Also connected RR- RRCD, RR-RRCD_Gina, and RR-RRCD-Grants printers. Made Elisa an administrative user and her mobile account was created. She may contact us for additional help with wireless.	Add Attachment
Lori Burgeson	Jan 21, 2015 03:15 PM	Tentatively scheduled for Friday, January 30 @ 1pm	Add Attachment
Lori Burgeson	Jan 20, 2015 09:52 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jan 20, 2015 09:52 AM	**This is an email** Hello, We have a new MacBook Air ready to deliver and set up for you. Before we can make the swap, please save anything (files and folders - not software) you might have currently saved to your desktop or hard drive of your computer to a network location such as your H drive. This will allow us to transfer all of your files and folders to your new machine. Once that has been done, please let me know your availability this week and next and I will make an appointment with you to set up your new computer. Thank you, Lori	Add Attachment
Ruby Tidwell	Jan 15, 2015 11:53 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Jan 15, 2015 11:53 AM	Camtasia installed	Add Attachment
Lori Burgeson	Jan 15, 2015 10:52 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Lori Burgeson	Jan 15, 2015 10:52 AM	Ruby: Please add the Camtasia software to this laptop.	Add Attachment
Tricia Flaherty	Jan 13, 2015 03:27 PM	Software to be transferred: T:\camtasia\Camtasia_MACv2.x	Add Attachment
Ruby Tidwell	Jan 13, 2015 09:30 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Jan 13, 2015 09:30 AM	Ready for deployment	Add Attachment
Ruby Tidwell	Jan 13, 2015 08:09 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Sarah Pettigrew	Jan 12, 2015 03:37 PM	NEW EQUIP SETUP: (GFA) A MacBook Air needs to be setup and delivered to Elisa Maroney in ED 233. The WOU # of the new computer is 20131004 and the old computer is 20101411. The new equipment is on the shelves across from the restroom in ITC 009.	Add Attachment