Service Request Ticket

Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	Jan 13, 2015 08:09 AM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110413 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
	Serial No.	D25GQ1FNDHJW	Location	PDR
	CPU	3.4GHz Quad-Core Intel Core i7
	OS	Unknown	Software	bundled with iLife'11, OpenOffice, (Large set of Freeware from Tankersly), Adobe CS5.5 Master Coll. for MAC from P0083034, AutoDesk Ent. Creation Suite(Maya) from P0083231, MAX/MSP/Jitter6 + Gen from P0083230, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	3C:07:54:2D:9E:C6
	Wireless NIC	E4:CE:8F:67:92:97
	Bluetooth NIC	34:51:C9:F2:D6:F2

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jan 14, 2015 07:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jan 14, 2015 07:12 AM	All software has been updated/licensed. Computer will be placed back in lab today. Room is open until 2.	Add Attachment
Lori Burgeson	Jan 13, 2015 03:09 PM	Max 6 is the only program needing licensed. Right now, it wont connect with their servers, so I will try again tomorrow morning.	Add Attachment
Ruby Tidwell	Jan 13, 2015 12:34 PM	Set up and ran usual updates, including Adobe updates. It still needs to have Max, Unity, and Maya licensed.	Add Attachment
Ruby Tidwell	Jan 13, 2015 12:32 PM	Task reassigned to Lori Burgeson.	Add Attachment
Ruby Tidwell	Jan 13, 2015 10:57 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Jan 13, 2015 08:27 AM	Task reassigned to Dyl Karbia.	Add Attachment
Ryan Ripp	Jan 13, 2015 08:09 AM	**This is an email** # 20110413 is having trouble booting up. Please assist. Thank you.	Add Attachment