Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Jan 13, 2015 08:32 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110004 (opens in a new window)	Bldg/Room	SAC 118
	Service Tag	G1FR2Q1	Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	G1FR2Q1	Location	Conference room
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081504 installed as Office Pro Plus 2007, TRANSFERED OFF ?WUC SOFTWARE:IDenticard expressionsID Xpress Software P0066116 plus annual renewal; Asure ID v7 Exchange Badging Software from P0094163
	Wired NIC	5C:26:0A:6C:9A:4A
	Wireless NIC	A0:88:B4:7B:89:A8
	Bluetooth NIC	D0:DF:9A:3D:3F:6C

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Jan 15, 2015 11:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Jan 15, 2015 11:47 AM	Delivered laptop back to WUC210.	Add Attachment
Miles Rakestraw	Jan 15, 2015 11:01 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Miles Rakestraw	Jan 15, 2015 11:01 AM	Laptop works fine. Drained any residual charge in the laptop.	Add Attachment
Katie Halvorson	Jan 15, 2015 08:25 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Jan 15, 2015 08:25 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jan 15, 2015 08:25 AM	Computer is back at SRD and is having the same problems again.	Add Attachment
Miles Rakestraw	Jan 13, 2015 10:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Jan 13, 2015 10:28 AM	Performed disk diagnostics now runs properly.	Add Attachment
Miles Rakestraw	Jan 13, 2015 09:58 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Ryan Ripp	Jan 13, 2015 08:32 AM	She dropped off the laptop this morning, only said that it was unable to boot up properly. Its sitting up front here with a sticky note ready to be picked up whenever a tech has some free time.	Add Attachment