Service Request Ticket

Service Request Information

CONTACT	Name	Vickers, Isabella	Date	Jan 13, 2015 04:10 PM
	Department		Phone
	Location		Email	vickersi@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140394 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	6W8HS22	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	6W8HS22	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:A5:4D:72

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jan 21, 2015 09:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jan 21, 2015 09:37 AM	computer was delivered at 4pm on 1/20/2015. Outlook was setup as her email client. Her old XP machine and monitor were brought back to UCS. She did not get a new mouse because she had a Bluetooth mouse.	Add Attachment
John Rushing	Jan 20, 2015 09:34 AM	I called and also sent an email for delivery time. Delivery is tentatively scheduled for 4pm today 1/20/2015.	Add Attachment
John Rushing	Jan 20, 2015 09:17 AM	Task reassigned to John Rushing.	Add Attachment
Lexie Widmer	Jan 15, 2015 04:21 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Jan 15, 2015 04:21 PM	Ready to deploy.	Add Attachment
Zach Myers	Jan 15, 2015 02:56 PM	Task reassigned to Lexie Widmer.	Add Attachment
Ruby Tidwell	Jan 15, 2015 01:44 PM	Task reassigned to New Equip. Setup.	Add Attachment
Ruby Tidwell	Jan 15, 2015 01:44 PM	Imaging now but I won't have time to finish this. It is near my desk.	Add Attachment
Ruby Tidwell	Jan 15, 2015 12:56 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Sarah Pettigrew	Jan 13, 2015 04:10 PM	NEW EQUIP SETUP: A Dell computer and monitor need to be setup and delivered to Isabella Vickers in SHC 123. The WOU # of the new computer is 20140394 and the monitor is 20140395. The new equipment is on the counter in ITC 008.	Add Attachment