Service Request Ticket - # 55836

Service Request Information

CONTACT Name Heide, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 13, 2015 04:32 PM
Department College of Education Phone 88324
Location Email heidek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20131005[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Macbook Air 13.3-inch #Z0P0
Serial No. C02MQ5LVF6T6 Location PDR

CPU Intel Core i5(1.4GHz, dual core, 3MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155; TRANSFER:to W#20180642 FEB2019 -UPGRADED CAMTASIA for v3 VISA2017007245 MARCH2018;

Wireless NIC 48:D7:05:B6:BF:05


Bluetooth NIC 48:D7:05:B6:BF:06


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Feb 09, 2015 09:09 AM
Status changed from (1) Pending to (5) Completed
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John Rushing Feb 09, 2015 09:09 AM
Delivered to Elisa on 2/9/2015.  I brought back 
laptop 20100662[Edit Inv] along with its power cord.
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Lori Burgeson Feb 05, 2015 09:43 AM
Task reassigned to John Rushing.
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Lori Burgeson Feb 05, 2015 09:43 AM
Elisa is available Monday before 1pm.  I will not 
be in the office next week, so John will be taking 
this ticket.
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Lori Burgeson Feb 03, 2015 09:12 AM
Emailed Elisa to see if she was ready for this 
laptop swap yet.
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Lori Burgeson Jan 30, 2015 01:48 PM
Elisa also mentioned that Camtasia was 
installed on the old laptop and that it would 
need to be installed on the new laptop.  It was 
not included in the inventory on the new 
machine, but is showing on the old machine.  
The transfer of Camtasia 2.1 will need to be 
completed prior to setup.
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Lori Burgeson Jan 30, 2015 01:43 PM
Rescheduling this setup.  Elisa Maroney was 
still trying to transfer data from this machine 
to network drive locations.  She will contact 
me when she is finished with that process to 
schedule a new setup time.
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Lori Burgeson Jan 28, 2015 09:18 AM
Delivery is scheduled for Friday, Jan 30 at 
1:00pm.  It will be delivered to Elisa Maroney in 
ED 233
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Lori Burgeson Jan 20, 2015 09:52 AM
Task reassigned to Lori Burgeson.
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Lori Burgeson Jan 20, 2015 09:52 AM
****This is an email****
Hello,

We have a new MacBook Air ready to deliver and 
set up for you.  Before we can make the swap, 
please save anything (files and folders - not 
software) you might have currently saved to 
your desktop or hard drive of your computer to 
a network location such as your H drive.  This 
will allow us to transfer all of your files and 
folders to your new machine.  Once that has 
been done, please let me know your availability 
this week and next and I will make an 
appointment with you to set up your new 
computer.

Thank you,
Lori
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Lexie Widmer Jan 15, 2015 03:59 PM
Task reassigned to UCS Tech.
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Lexie Widmer Jan 15, 2015 03:59 PM
Ready for deployment.
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Lexie Widmer Jan 15, 2015 01:07 PM
Task reassigned to Lexie Widmer.
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Sarah Pettigrew Jan 13, 2015 04:32 PM
NEW EQUIP SETUP: (GFA) A MacBook Air needs to be setup and 
delivered to Kathy Heide in ED 220 as a SPED department laptop. 
The WOU # of the new laptop is 20131005[Edit Inv] and the old laptop is 
20100662[Edit Inv]. The new equipment is on the shelves across from the 
restroom in ITC 009.
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