Service Request Ticket - # 55837

Service Request Information

CONTACT Name Heide, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 13, 2015 04:37 PM
Department College of Education Phone 88324
Location Email heidek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131112[Edit Inv] (opens in a new window) Bldg/Room ACK
Service Tag 676BF12 Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. 676BF12 Location UNKNOWN | PDR

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0094370

Wired NIC EC:F4:BB:3E:9B:69


Wireless NIC 80:86:F2:92:68:5F


Bluetooth NIC 80:86:F2:92:68:63

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Feb 10, 2015 10:53 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Megan Thibeault Feb 10, 2015 10:53 AM 
set up
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Megan Thibeault Feb 10, 2015 09:48 AM 
****This is an email****
Hi Megan,
I have the computer that needs to be updated in my
office now (ED220). Whenever works for you, just
let me know.
Thanks,
Kathy
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Megan Thibeault Feb 03, 2015 11:21 AM 
****This is an email****
Hi Megan,
I will check with Brent again. : /
Sorry it is taking so long.
Kathy
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Megan Thibeault Feb 03, 2015 10:02 AM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Megan Thibeault Feb 03, 2015 09:56 AM 
****This is an email****
Kathy,

Any updates on when it would be a good time to
replace this laptop?

Thanks,
Megan
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Megan Thibeault Feb 02, 2015 11:50 AM 
Went to set this up, laptop wasn't returned to
Kathy's office on time. Waiting to hear back from
Kathy
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Megan Thibeault Jan 28, 2015 10:13 AM 
****This is an email****
Kathy,

Anytime after 10am on Thursday works for me.

Thanks,
Megan
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Megan Thibeault Jan 28, 2015 10:13 AM 
****This is an email****
Hi Megan,
Brent Redpath currently has this computer and is
saving information from the "H" drive. Would
Thursday would work to get this setup?
Thanks,
Kathy
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Megan Thibeault Jan 28, 2015 08:23 AM 
****This is an email****
Kathy,

I just wanted to check in with you to see if
Cheryl is around to get this laptop setup for SPED.

Thanks,
Megan
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Megan Thibeault Jan 27, 2015 09:59 AM 
****This is an email****
Kathy,

It looks like this laptop is replacing SPED
department/Dept Chair laptop in my records. Monday
works for me.


Megan

On Thu, Jan 22, 2015 at 4:29 PM, Kathy Heide
 wrote:

    Hi Megan,
    Can you tell me which computer this is to
replace? I am thinking it is to replace one of the
Division laptops? We might need to wait until
Cheryl returns on Monday if that's ok.
    Thanks,
    Kathy
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Megan Thibeault Jan 20, 2015 01:03 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Jan 20, 2015 01:03 PM 
****This is an email****
Kathy,

We have a new computer for ED 220 that we are
ready to come set up for you. Before setup we need
to make sure that you/anyone who uses this
station, doesn't have anything saved locally on
the current machine if you need any help with this
just let me know. I'm available all day Thursday
and Friday for this setup, let me know if you will
have any free time for this.

Thanks,
Megan
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Megan Thibeault Jan 16, 2015 08:27 AM 
Task reassigned to Megan Eichler.
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Zach Myers Jan 15, 2015 04:37 PM 
Task reassigned to UCS Tech.
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Zach Myers Jan 15, 2015 04:37 PM 
Ready for delivery
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Zach Myers Jan 15, 2015 01:08 PM 
Task reassigned to Zach Myers.
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Sarah Pettigrew Jan 13, 2015 04:37 PM 
NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and 
delivered to Kathy Heide in ED 220 as a SPED department/ 
department chair laptop. The WOU # of the new laptop is 20131112[Edit Inv] 
and the old laptop is 20101418[Edit Inv]. The new equipment is on the 
shelves across from the restroom in ITC 009.
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