Service Request Ticket - # 55840

Service Request Information

CONTACT Name Burgeson, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 14, 2015 08:58 AM
Department University Computing Solutions Phone 88955
Location Email burgesonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130088[Edit Inv] (opens in a new window) Bldg/Room MA 323
Service Tag CFM5NX1 Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. CFM5NX1 Location Bob Ayres , TRI TODD 216 office and Maaske 323

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0091379 downgraded to Pro Plus 2010

Wired NIC F0:1F:AF:2F:D4:73


Wireless NIC 70:18:8B:08:2E:0D


Bluetooth NIC 24:FD:52:37:85:F4

TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 15, 2015 03:16 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lori Burgeson Jan 15, 2015 03:16 PM 
Received power adapter.  Giving to Dyl to replace.  
Also gave instruction to connect docking station 
with laptop.
 Add Attachment
Lori Burgeson Jan 15, 2015 07:42 AM 
Dell approved the replacement and should receive 
it today or tomorrow.
 Add Attachment
Lori Burgeson Jan 14, 2015 08:58 AM 
The power adapter to the docking station 
(20130092) of this laptop (20130088) is no 
longer working.

Laptop belongs to Bob Ayre in Maskee 323.

Entered warranty request through Dell
 Add Attachment