Service Request Ticket - # 55841

Service Request Information

CONTACT Name Dirk, Freymuth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 14, 2015 02:41 PM
Department Creative Arts/Music Phone 88874
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091256[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. W80177NN5PC Location PDR

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS Unknown Software NO Microsoft Office WITH THIS STATION, upgrade to Mountian Lion from P0087090, Logic Pro X from Music Licenses P0095256

Wired NIC 34:15:9E:29:3A:2E


Wireless NIC D8:30:62:4E:0C:DD


Bluetooth NIC 7C:6D:62:9A:9A:A1

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Jan 20, 2015 07:57 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Jan 15, 2015 11:41 AM 
Gave him admin rights and created local account 
(without admin rights).  Logic had not been 
completely installed, so I installed it.  I did 
not have time to install additional content, 
but he is able to do so now that he is an 
admin.
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Lori Burgeson Jan 15, 2015 10:25 AM 
Task reassigned to Ruby Tidwell.
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John Rushing Jan 14, 2015 05:15 PM 
He called back, he will be in tomorrow 1/15/2015 
from 11am to 4pm.  He said it is best to call his 
cell 612-205-9170.
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Babatunde Idahor Jan 14, 2015 04:53 PM 
Left a VM.
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Nick Moore Jan 14, 2015 03:34 PM 
20091256[Edit Inv] is the computer
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Alyssa Little Jan 14, 2015 02:41 PM 
Needs admin rights on his computer and says there
is some issue with the OS update and logic audio
10 that was just installed. He was also curious
about setting up a master account that all the
students can use, instead of having to log in with
their own accounts. He said they had a set up like
that before the update but now it's not working.

The computer is in SH 203
They need to be able to use the recording software
on Friday for a concert
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