Service Request Ticket - # 55851

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 15, 2015 11:16 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110104[Edit Inv] (opens in a new window) Bldg/Room NS 202
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34KHZQ1 Location Lab 202

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:96:F2

TECHS Submitted by Lab Attendant Contact computerlabsrequest@wou.edu 88646
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Jan 15, 2015 12:02 PM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Jan 15, 2015 12:02 PM 
They were trying to print to the wrong printer. 
Showed them which printer to print to and it
worked properly.
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Miles Rakestraw Jan 15, 2015 11:47 AM 
Task reassigned to Miles Rakestraw.
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Lab Attendant Jan 15, 2015 11:16 AM 
So computer number (20110104) is having some 
trouble connecting to the printer here. I've made 
sure all of the cables are connected properly, 
restarting the machine, and manually re-inputting 
the printer name onto the system.
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