Service Request Ticket - # 55855

Service Request Information

CONTACT Name Rushing, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 15, 2015 01:15 PM
Department University Computing Solutions Phone 89242
Location Email rushingj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
A/V equipment Edit WOU # 20111135[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Axis P1347 Network Camera, 5MP, HDTV/H.264 #0343-001
Serial No. 00408CCDCA2B Location PDR 2023 Giveaway
TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Apr 30, 2015 08:02 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
John Rushing Apr 30, 2015 08:02 AM 
20111135[Edit Inv] will no longer power on.  Due to costs 
and age of camera we decided to make 20140390[Edit Inv] a 
permanent replacement.
 Add Attachment
John Rushing Mar 09, 2015 11:22 AM 
Temporarily replaced camera with 20140390[Edit Inv] to 
test. I brought 20111135[Edit Inv] back to my desk in ITC 
008 for testing.
Add Attachment
John Rushing Jan 15, 2015 01:17 PM 
after putting it back in Dev 107 the camera was 
sluggish and still presented with the same 
issues.  I brought it back to my office and again 
it is working with out issue.
 Add Attachment
John Rushing Jan 15, 2015 01:16 PM 
I performed a factory reset on the camera and 
updates the settings.  The camera is functioning 
again.
 Add Attachment
John Rushing Jan 15, 2015 01:15 PM 
I removed the camera from Dev 107 and brought it 
back to work on.
 Add Attachment
John Rushing Jan 15, 2015 01:15 PM 
The camera in Dev 107 is not recording.  It has 
also had some interface issues.  It is not 
listing users or Time Zones.  It also displays 
text above the image.
 Add Attachment