Service Request Ticket

Service Request Information

CONTACT	Name	Minnick, Nancy	Date	Jan 16, 2015 10:21 AM
	Department	Admissions Office	Phone	88502
	Location		Email	minnickn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100845 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4510/DT Mono Laser Printer
	Serial No.	ART381465	Location	PDR
	Model	4510/DT	Hostname	nancydrew.wou.edu
	Notes	45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities, MAINT: Xerox kit #108R00717B from P0088261 JAN2013 SR48968, Xerox Phaser 4510 Maint Kit 110V #108R00717 from P0095795 OCT2014 SR? IP:140.211.117.25	Ink/Toner Refill
	Wired NIC	00:00:AA:E3:45:62

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jan 20, 2015 09:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jan 20, 2015 09:17 AM	I was able to get hold of one of the staff at PS and he informed me that upon his arrival this morning the printer is working just fine. He did some few print out in my present.	Add Attachment
Dyl Karbia	Jan 20, 2015 09:14 AM	Task reassigned to Dyl Karbia.	Add Attachment
Megan Thibeault	Jan 16, 2015 10:47 AM	Everything looks good when I remote in. I sent a test print from krusty and the online interface, got no errors.	Add Attachment
Katie Halvorson	Jan 16, 2015 10:21 AM	PS-nancydrew printer keeps saying it is in an error state. She can restart and it will print once and then back to the error. Problem started yesterday.	Add Attachment