Service Request Ticket

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CONTACT	Name	Stanavige, Kjerstin	Date	Jan 16, 2015 10:51 AM
	Department	The Research Institute	Phone	88474
	Location		Email	stanavigek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121148 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	6VTJKX1	Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	6VTJKX1	Location	PDR
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090519 downgraded to Pro Plus 2010
	Wired NIC	F0:1F:AF:1A:35:EC
	Wireless NIC	BE:85:56:BC:29:DA
	Bluetooth NIC	24:FD:52:2E:DB:0F

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Jan 20, 2015 11:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Jan 20, 2015 11:28 AM	Delivered	Add Attachment
Ruby Tidwell	Jan 20, 2015 11:13 AM	Bound and ran updates. MSO 2013 is activated and functioning properly.	Add Attachment
Miles Rakestraw	Jan 20, 2015 10:08 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Lori Burgeson	Jan 20, 2015 09:56 AM	Task reassigned to UCS Tech.	Add Attachment
Nick Moore	Jan 16, 2015 11:52 AM	brought back the computer to do a re image. Microsoft office 2013 wouldn't install and 2010 wouldn't uninstalls.	Add Attachment
Nick Moore	Jan 16, 2015 11:29 AM	Task reassigned to Nick Moore.	Add Attachment
Nick Moore	Jan 16, 2015 11:29 AM	When re imaged Microsoft 2013 was not installed instead it was 2010. After trying to unistall 2010 the computer said it had a problem in installing the software. I have tried twice. I am now trying to upgrade the 2010 to 2013 if that doesn't work the next step will need to be a re image.	Add Attachment
Katie Halvorson	Jan 16, 2015 10:52 AM	**This is an email** Yes, you can put it under Kjerstin Stanavige. You can also contact Kjerstin because she will be here all day. Her number is 503-838-8474 and email is stanavigek@wou.edu	Add Attachment
Katie Halvorson	Jan 16, 2015 10:52 AM	**This is an email** I would like to have someone come to me as soon as possible. The WOU # is 20121148 Thanks!	Add Attachment
Katie Halvorson	Jan 16, 2015 10:51 AM	**This is an email** Hi, My name is Taylor Leech and I work at the Teaching Research Institute. I'm having difficulties opening Microsoft Word on my laptop. Every time I click on it a box pops up saying, "the version of this file is not compatible with the version of Windows you're running." I was wondering if you could send someone over to check it out? I'm in Todd Hall room 218A. Thanks!	Add Attachment