Service Request Ticket - # 55865

Service Request Information

CONTACT Name Marroquin, Jaime   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2015 11:59 AM
Department Humanities Division Phone 89250
Location Email marroquinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131114[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MMV44PDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094370; Filemaker Pro 13 from P0095676

Wired NIC 0C:4D:E9:A2:34:84


Wireless NIC 2C:BE:08:E6:F5:A8


Bluetooth NIC 2C:BE:08:E6:F5:A9

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact nmoore10@wou.edu 88925

Tracking

Entered by Date Memo
Nick Moore
Email

Public
Entered by Date Memo
Nick Moore Jan 16, 2015 12:34 PM 
Status changed from (1) Pending to (5) Completed
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Nick Moore Jan 16, 2015 12:34 PM 
deleted connection to the copier. then installed the driver for the 
copier and created a new connection to that copier.
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Nick Moore Jan 16, 2015 12:05 PM 
Task reassigned to Nick Moore.
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Ryan Ripp Jan 16, 2015 11:59 AM 
Gentleman is having an issue connecting to the 
shared printer on the right-hand side in room 
313(he couldn't fine the machines #), from his 
office in room 307. He says that he is 
available today between 12:00pm-1:00pm, then 
again from 2:00pm-3:00pm.
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