Service Request Ticket

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CONTACT	Name	Price, Sharon	Date	Jan 16, 2015 02:21 PM
	Department	Student Enrichment Program	Phone	89355
	Location		Email	pricesl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110111 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34DMZQ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007; Adobe CC** Full Suite(serialized desktop) order10209 DEC2017; REMOVE SERIALIZED ADOBE CC JULY2019 as NO LONGER PAID SUBSCRIPTION;
	Wired NIC	78:2B:CB:B3:9B:27

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Tracking

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Jan 21, 2015 08:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Jan 21, 2015 08:19 AM	Image on new PC is finished. PC has been delivered back to MNB112	Add Attachment
Lori Burgeson	Jan 20, 2015 01:16 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Lori Burgeson	Jan 20, 2015 01:14 PM	Replacing this station that has failed hardware with 20091317	Add Attachment
Tricia Flaherty	Jan 20, 2015 12:56 PM	Task reassigned to Lori Burgeson.	Add Attachment
Tricia Flaherty	Jan 20, 2015 12:56 PM	Lori, This was originally purchased as MNB110 Lab scanner station(W#20110111)...is it currently hooked up to a scanner at its new location in the MNB Student Lounge? The remainder of the stations in the MNB student lounge location are Thin client stations. Did the move of this station also move the scanning functionality? Student Tech does not stock spare stations to replace this type of station mid year so please do what you can to find a acceptable replacement until it can be placed into a replacement cycle or we can determine what type of station best fits its current usage. Tricia	Add Attachment
Lori Burgeson	Jan 20, 2015 10:52 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Lori Burgeson	Jan 20, 2015 10:52 AM	Erg! 20110111 Sorry!	Add Attachment
Tricia Flaherty	Jan 20, 2015 10:43 AM	Task reassigned to Lori Burgeson.	Add Attachment
Tricia Flaherty	Jan 20, 2015 10:43 AM	Lori W#20110131 in a monitor WOU# do you have a CPU WOU#	Add Attachment
Lori Burgeson	Jan 20, 2015 10:41 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Lori Burgeson	Jan 20, 2015 10:41 AM	Tricia: This looks to be a student tech funded lab and 20110131 has a failed heatsink. Any chance we can get a replacement computer for this lab or should we pull one of our old 2009/2010 computers to replace this one?	Add Attachment
Miles Rakestraw	Jan 20, 2015 10:36 AM	Task reassigned to Lori Burgeson.	Add Attachment
Miles Rakestraw	Jan 20, 2015 10:36 AM	Motherboard fan has failed. PC is no longer under warranty.	Add Attachment
Dyl Karbia	Jan 20, 2015 10:30 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Dyl Karbia	Jan 20, 2015 10:02 AM	Task reassigned to Dyl Karbia.	Add Attachment
Lori Burgeson	Jan 20, 2015 09:55 AM	Task reassigned to UCS Tech.	Add Attachment
Nick Moore	Jan 16, 2015 02:38 PM	Task reassigned to Nick Moore.	Add Attachment
Ryan Ripp	Jan 16, 2015 02:21 PM	**This is an email** students are telling me that one of the computers in the Math major student lounge - MNB 112 WOU # 2011 0131 when they try to log on it says: "Error hard drive fan failure.)	Add Attachment