Service Request Ticket

Service Request Information

CONTACT	Name	Melchor-Ayala, Omar	Date	Jan 20, 2015 09:57 AM
	Department	Criminal Justice	Phone	89219
	Location		Email	ayalao@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070144 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	H5GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:53:19:1E

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	zmyers14@wou.edu	88925

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Jan 20, 2015 02:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Zach Myers	Jan 20, 2015 02:42 PM	Loaner installed, old comp. retrieved.	Add Attachment
Ruby Tidwell	Jan 20, 2015 02:13 PM	Task reassigned to Zach Myers.	Add Attachment
Ruby Tidwell	Jan 20, 2015 02:13 PM	Computer is ready to be delivered - Zach - please deliver and bring back the old computer (20070144) and update inventory. Let Lori know and she will remove it from AD. Thanks!	Add Attachment
Ruby Tidwell	Jan 20, 2015 01:29 PM	Loaner is W 20100088	Add Attachment
Ruby Tidwell	Jan 20, 2015 12:04 PM	He was running XP on the machine, so I am prepping a loaner computer for him	Add Attachment
Ruby Tidwell	Jan 20, 2015 11:29 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ryan Ripp	Jan 20, 2015 09:58 AM	Around all day, tomorrow after 10am	Add Attachment
Ryan Ripp	Jan 20, 2015 09:57 AM	Needs updates to browsers, also needs admin rights. Machine is running slow in general.	Add Attachment