Service Request Ticket

Service Request Information

CONTACT	Name	Udell, Tom	Date	Jan 20, 2015 10:01 AM
	Department	The Research Institute	Phone	88785
	Location		Email	udellt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130593 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	CGH8WZ1	Description	Dell Latitude E6440 Intel i7-4600M(2.9GHz 4M)
	Serial No.	cgh8wz1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4600M(2.9 GHz, 4M) 4thGEN
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from P0093203, Adobe Acrobat Pro XI(v.11) from P0094776
	Wired NIC	EC:F4:BB:16:09:37
	Wireless NIC	C4:D9:87:47:61:9D
	Bluetooth NIC	C4:D9:87:47:61:A1

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Jan 20, 2015 03:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jan 20, 2015 03:32 PM	Delivered computer and brought back loaner 20101097. Mouse was not loading initially, switched the usb's around. Double checked network drives. Installed printers and set up Outlook. It was syncing when I left. Told him to call if he had any questions or experienced any more issues.	Add Attachment
Miles Rakestraw	Jan 20, 2015 02:36 PM	Task reassigned to Lexie Widmer.	Add Attachment
Miles Rakestraw	Jan 20, 2015 02:36 PM	His office is TODD 217. Computer is re-imaged and ready to go.	Add Attachment
Miles Rakestraw	Jan 20, 2015 12:17 PM	Re-imaging laptop	Add Attachment
Miles Rakestraw	Jan 20, 2015 11:32 AM	Brought PC back to office for troubleshooting	Add Attachment
Miles Rakestraw	Jan 20, 2015 10:46 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Miles Rakestraw	Jan 20, 2015 10:41 AM	left VM	Add Attachment
Lori Burgeson	Jan 20, 2015 10:38 AM	He should have access to groupr/tri. He still has access and he has the needed grouping in AD. He should first try restarting to see if that resolves his issue. If not, try gpupdate /force as it is a GPO that is pushing the drive.	Add Attachment
Ryan Ripp	Jan 20, 2015 10:01 AM	Tom called in letting us know that he is having trouble accessing his I-Drive.	Add Attachment