Service Request Ticket - # 55881

Service Request Information

CONTACT Name Clark, Adry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 20, 2015 11:32 AM
Department Service Learning & Career Development Phone 88648
Location Email clarka@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110843[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2GK65V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:23:50:DF

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Jan 20, 2015 01:15 PM 
Deleted (via cmd) and readded the printer.  Works
now.  She also mentioned that her outlook wasn't
updating correctly; her work offline setting was on.
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Lexie Widmer Jan 20, 2015 01:15 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Jan 20, 2015 01:15 PM 
Deleted (via cmd) and readded the printer.  Works
now.  She also mentioned that her outlook wasn't
updating correctly; her work offline setting was on.
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Lexie Widmer Jan 20, 2015 12:51 PM 
Task reassigned to Lexie Widmer.
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Lexie Widmer Jan 20, 2015 12:51 PM 
Krusty-csl-gizmo.
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Ryan Ripp Jan 20, 2015 11:32 AM 
So, the printer seems to be working alright due 
to the fact that other people in their office 
are able to print to it. By process of 
elimination, that means that something is wrong 
with her computer itself. She's checked all the 
chords, restarted both machines, and there are 
no error codes whatsoever.
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