Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 20, 2015 03:37 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130056 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL135996	Location	PDR
	Model	ColorQube 8870	Hostname	wuclab.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.118.46 Metered Code: 0409	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:2D:57:43

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 22, 2015 11:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jan 22, 2015 11:36 AM	changed out the media process drive, and cam shaft.	Add Attachment
Megan Thibeault	Jan 21, 2015 07:59 AM	ref 20233145	Add Attachment
Lexie Widmer	Jan 20, 2015 04:32 PM	Task reassigned to Megan Eichler.	Add Attachment
Lexie Widmer	Jan 20, 2015 04:32 PM	Wasn't sure what the current policy was, but I took a look at it. The printer is 20130057 and is displaying the error code : 94,700.00:190849 . This error did not clear with restart. No visible jams in tray or any of the hatches. There was what was left of a print job that came out after a restart, no tears or rips. Still got that error message though. WUC/Info desk has not been contacted, but we put a out of order sign on the printer.	Add Attachment
Lexie Widmer	Jan 20, 2015 04:10 PM	Task reassigned to Lexie Widmer.	Add Attachment
Kevin Thibeault	Jan 20, 2015 03:37 PM	There is a paper jam in WUC 111 I forgot to receive the Wou# so its either #20130056 or #20130057.	Add Attachment