Service Request Ticket - # 55891

Service Request Ticket - # 55891

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Service Request Information

CONTACT	Name	Plec, Emily	Date	Jan 21, 2015 08:44 AM
	Department	Humanities Division	Phone	88819
	Location		Email	plece@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080930 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet P4515x Printer #CB516A#ABA
	Serial No.	SCNDY157295	Location	PDR
	Model	CB516A	Hostname	humcom.wou.edu
	Notes	duplexing, 2nd 500 sheet tray original printer IP: 140.211.76.61 PRINTER MAINT: HP 4515 Maintenance Kit (EXCH) #CB388-67901 PO100355 MAR2016 SR59617 IP:140.211.76.61	Ink/Toner Refill
	Wired NIC	00:21:5A:94:DA:68

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Ryan Ripp	Jan 23, 2015 12:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryan Ripp	Jan 23, 2015 12:37 PM	**This is an email** The Plec computer printer networking problem has been solved! Many thanks to the great student & staff support at UCS for your repeated efforts.	Add Attachment
Lexie Widmer	Jan 23, 2015 09:11 AM	**This is an outgoing email** Hello Professor Plec, I worked on your computer some more this morning. I was able to print to Hum-Com and Hum3 in my profile from your computer. If you login and are still unable to print, we will need to either delete/re-add your profile, or completely re-image your computer. Both of these options wipe your personal files, so in this case you would need to make sure that all of your files are saved either on a separate device or on your network drives (H:drive/I:drive). When you print, click into the printer's queue to make sure there are no errors (you can do so by clicking the printer icon that pops up right when you print). Sometimes, it asks for additional verification and will say 'on hold'. Please let us know the printing results so we can get right on it for you. Feel free to ask any questions or for additional assistance saving materials. Thanks, Lexie UCS Tech	Add Attachment
Lexie Widmer	Jan 23, 2015 09:10 AM	Mylisa let me in. Seemed to have problems connecting to the domain properly, so I un- and re-bound it. Prints fine now (via IP) from my network profile and the ucsadmin. Sent her an email.	Add Attachment
Katie Halvorson	Jan 23, 2015 08:10 AM	She left a message that she won't be in today but is leaving her computer here for you. Mylisa at 88408 can let you in her office. Or Debbie Braun.	Add Attachment
Lexie Widmer	Jan 22, 2015 05:14 PM	She hasn't been able to print since the network outage. She is trying to connect to Hum-Com and Hum3. Tried adding via IP : no output. Tried adding via directory and specific driver: no output. It processes like it's going to print (printer icon pops up, then disappears), but no reaction on the printer. Ran out of time, but started disk permissions repair. Will check in first thing tomorrow. Left her a note telling her so. Locked the office behind me, as she asked.	Add Attachment
Lexie Widmer	Jan 22, 2015 04:23 PM	Task reassigned to Lexie Widmer.	Add Attachment
Kevin Thibeault	Jan 22, 2015 04:05 PM	She will be in her office today until 4:30 and tomorrow Mylisa Behling can let you in her office to work on it.	Add Attachment
Lori Burgeson	Jan 22, 2015 02:52 PM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Jan 21, 2015 11:44 AM	HUM-Com	Add Attachment
Miles Rakestraw	Jan 21, 2015 09:49 AM	Task reassigned to Vikas Sharma.	Add Attachment
Miles Rakestraw	Jan 21, 2015 08:56 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Kevin Thibeault	Jan 21, 2015 08:44 AM	She is trying to connect to printer Humzon.wou.edu but has been unsuccessful. She has asked for someone to come and connect it for her. She will be in her office most of today and if she might leave for 5 minutes but she will leave the door unlocked for you to get into her room. Her computers wou# 20100663	Add Attachment